Copper Chef Corporate office contacted me and is sending a replacement. I will keep you updated on the pan’s performance 🙂
***SECOND UPDATE*** Same issues with the replacement pan, I will no longer try to find a working Copper Chef pan. I was informed by the person handling my call that there were many others having these issues. I think it’s safe to say that these pans aren’t worth a dollar. I have found Ozeri Green Earth Pans and they are amazing if you’re looking for a great pan.
I’m sure you’ve all heard about these so called “wonderful” Copper Chef pans. I KNOW a lot of you have, because I had numerous requests to review them. I could not manage to get ahold of anyone at the company to ask about a review, so I bought one out of pocket in hopes to shed a little light on them for you all. I bought my pan at an As Seen On TV Store in Las Vegas which is a 2 hour drive (one-way) from me. I got home and opened the pan, and the edges had some knicks from shipping but nothing I couldn’t live with. At first, I was impressed and thought it was a great pan. I followed the care instructions very carefully from day one because I wanted to make sure I wasn’t wasting my money and ruining the pan by not caring for it.
After a few days there were a couple small spots that started sticking. Eventually, the whole pan had issues with food sticking so I started adding butter or oil so my food didn’t get ruined. Well, now the whole pan is ruined. Eggs got stuck on so badly that I can not get it out, even after scrubbing!
So, I did what anyone would do, and called the store I bought it from. I was told to contact Copper Chef because they are the one who backs their product, not the store selling it. So, I emailed customer service. Twice. Nothing. Not a response. I reached out to Copper Chef via Twitter and was told to use their live chat function. Here’s how that scenario played out:
Okay, I’m a little frustrated at this point, but I called the number I was provided with. I was told that I have to take it back to the store I bought it from. Really? I informed the customer service rep I called the store, and was told to contact Copper Chef directly. THEN, I got hung up on. So, I wasted my money, and really have a bad taste in my mouth both from the bad customer service, AND the burnt food.
Bottom line, DO NOT BUY THE COPPER CHEF PAN!!! If you should have issues with it, you will not get a refund, replacement, NOTHING!!